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my-CI Mobile App

Continuous Improvement Leadership

Rapid Problem-Solving



Hello there!


Welcome to the best app for welcoming problems and then smashing them to bits.


my-CI's problem solving feature is built with you in mind.  Managing problems alone can be a full time job.  Where am I, who is doing what, what progress have we made, who needs to approve what?  Sound familiar?  worry no more!

It's time to join the my-CI team for rapid problem solving



So what have we done to make this so easy to use?


Well, let's take a look at what you get right out of the box:

  • Access for all, it's an app and, like booking a theatre ticket, or a flight, it's so easy to use and everyone should be involved in problem solving
  • A simple step-by-step methodology, we all follow the same PDCA standard for problem solving
  • Sharing problems - making sure you get the engagement you are looking for
  • Escalate problems - solving problems at the right level with the right accountability
  • Visual Management of problems
  • IT stuff - for your great geeks from our geeks

Let's get into the awe-some-nosity of it all.

Mobilize the problem-solving army and equip them with my-CI

It's time to expand access to rapid problem-solving across your organization.  Here comes the first line of defense for the majority of problems you will encounter.

This is an enterprise-wide app made for enabling everyone in rapid problem-solving. With my-CI's carefully crafted methodology and built-in coaching guidelines, you can mobilize everyone to start working on problems.


Digitizing your problem-solving grows your problem-solving capability

It's time to hear the quiet voices in your team.  With simple-to-use steps, anyone can become a problem solver.  And with careful controls and great visibility, you can rest assured that all is in control.

We use the 3C methodology

Rapid problem solving has three fundamental steps which are the 3Cs: Concern, Containment, Countermeasure:



What is the problem we are facing and its impact on our work and performance?



What is the containment action (quick fix) we can put in place immediately to protect the customer, our brand, and our people?



What is the permanent fix we can put in place that will eliminate the problem altogether?


With this simple methodology and a robust PDCA tracker, we can set your team members up for success in solving the right problems at the right level as effectively as possible.

PDCA is at the heart of my-CI and problem solving

We wouldn't dream of building a problem-solving feature without having Deming's PDCA suit of armor to protect you. It's rapid problem solving but, it's still controlled problem-solving.  All we've done is take care of some of the mundane stuff to free you up to become scientists for problem-solving.



We help you capture the problem characteristics, and its impact and formulate a plan of action



We help you track and implement the solution to the problem



The beautifully simple check phase helps you track the effectiveness of your solution



We help you share the solution


With the built-in methodology, you can rest assured your teams are solving problems to a common standard. Hats off to Deming. We thank you

Escalate. Sometimes you just can't do it all yourself.

As much as we want to solve problems and take accountability, sometimes we find problems that have to be solved elsewhere.  So whilst you are working on the containment of the problem, you can easily escalate the problem in the my-CI app.


With a simple escalation process through the tiered system, problems find their way to the appropriate department function. Meanwhile, you can still see the problem you've escalated and the progress being made.  


Now sometimes, some problems are escalated when they may not need to be. As a leader, you can choose to delegate the problem and bring out those great coaching skills to help the team solve the problem themselves.  Go get your kata coat. We'll wait for you.


Visualize and share the fun of solving problems

Yes, it's an app but it is built for sharing.  We want you and your teams to share problems and one way to do that is to beam up onto a smart screen in your team huddle.  my-CI has all your problems neatly organized and categorized. Now you can work through your prioritization with everyone involved and share the workload.

Visualize the problems with your team with my-CI and get the inclusivity going with the team. A problem shared is a problem halved. 


Great on smart devices

You can cast onto this beautiful Samsung Flip 2 with your phone or plug it into any smart screen to start working on those problems collectively.

We bring some beauty to your problems

We know, it sounds a bit weird but we do want to help you with grasping the status of all your problems as quickly as possible. And there is no reason why that can't look nice.


We visualize your problems by:

  • Colour coding the types of problems
  • We show you where it is in the PDCA cycle
  • Track whether it has been escalated or delegated
  • Attached notes are given an icon


So, within a few moments, you know exactly what is going on and what your teams are working on.  It's great because you don't have to ask any unnecessary questions because it's all there for you to see.


You see, a little bit of beautification is a good thing. Problems are welcome here.

Here's some of that tekkie stuff for your tekkie dudes.

my-CI is built as a SaaS platform making it very easy to integrate with your other systems.  Before we get into the tekkie stuff, we want you to know that we care about security, data protection, and reliability.  Check out the list below:


  • We are ISO 9000 approved and love our Quality Management process.  I know that sounds a bit geeky, but then, we suppose we are
  • my-CI is a SaaS product.  It makes it very easy for our team to provide updates and upgrades. It gives you the added benefit of flexible licence models.
  • We are GDPR compliant - your privacy is important
  • my-CI can provide dual authentication if required
  • Single sign on - as with our other products we can make sure you gain access with a single sign on
  • API - we love to talk to other systems.  We're sociable and always ready to link up

Benefits to your beautiful business

The my-CI mobile app is a great tool for Lean Leaders to improve their Lean Operating System through problem-solving.


Key benefits

  • visibility and control of problem-solving activities,
  • a digital standard methodology for problem-solving
  • the system offers helpful hints along the way
  • improved churn and resolution of problems
  • helpful prompts and notifications
  • Great engagement from your teams 
    Improved transparency (no problem or its status is ever lost)

Trialled and perfected transformation method

GENEO has developed a unique deployment model to accelerate your Lean transformation. Contact us to understand how GENEO can help boost your Lean transformation.

Continual success stories

GENEO continues to grow its business based on the great results we achieve with our clients. No engagement is ever the same, each one presenting a unique set of challenges for our team, challenges that we heartily accept and overcome jointly with our clients.

Leadership training

We are training leaders to make a difference by leading Lean with the appropriate behaviours to make a significant difference to their Continuous Improvement culture. It’s all about people and we are all about people.
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