Energy Services Case Study
The services industry can benefit from implementing lean principles, and in our experience, the improvements can be extensive.
Client
Energy Services
Scope
Improve Change Of Occupancy from current lead time of 70 days
Diagnostic
4 week diagnostic required to find appropriate data and develop future state
In-depth analysis
Our cross-industry experiences with lean can help to improve your net promoter score and CSAT. From First Contact Resolution in call centres to the hidden value stream of the customer journey. GENEO has the lean consultancy experience your organization can rely upon during the transformation to operational excellence and sustained Lean thinking. Putting Lean Logistical Practices in place can help improve line stops, inventory turns, materials management, and work-in-progress.
Our lean consultants have repeatedly helped companies move from just-in-case inventory management to dynamic pull systems with levelled production and Kanban systems suited to their environment.
Actions
- Process redesign driven by the VSM process.
- Full rewrite of Standard Operating Procedures to cater for the shift to ‘sales / service’ approach in order to drive 1st contact resolution
- Retraining sales and service team to perform the Change of Occupancy as one unit
- Implement minor system changes to cope with concept of 1st contact resolution
Results
- Change Of Occupancy reduced from 70 day average to 45 minutes
- RFT reduced from 50% to zero
- 21% improvement in sales conversion
Three solutions, one mission
All our software shares the same philosophy: simple enough for anyone and everyone to use, and capable of delivering measurable impact on efficiency and revenue.
We have several Lean software tools available to improve operational excellence. Standard work instructions pose an ongoing challenge for many businesses. So, we developed GEN-OPS. It is an intuitive and effective cloud-based solution designed to simplify standards management.
Mining companies tend to look to ERP / CMMS for process control; consequently, optimisation is hard to address. So we developed TEMPO to deliver critical path maintenance planning and short interval control. You can have operational excellence delivered by every technician in your maintenance bay and sustain it.
my-CI is an intuitive, flexible, and powerful mobile platform to accelerate and broaden workforce contribution to continuous improvement. Create checklists, unify your standards, and solve problems faster – all in one app.
Why we’re chosen
We specialise in digital solutions for lean manufacturing operations – and we’re proud to say nobody else does what we do.
With a team comprised of in-house software experts and consultants, GENEO are the all-in-one solution for organisations that value delivery and stability from a team they can trust. This also enables us to tailor our software for every client, and we’re constantly updating our tools to keep our clients ahead of problems and laser-focused on continuous improvement.
We’re confident that if you use our software properly, you'll see multiple times return on investment in cost savings. That's why we offer our pilots at low cost, with money-back guarantees, and we’ll only sell to organisations where we believe we can save you money.
Better standards, better work
Low risk, real results – our pilot programme lets our experts put GENEO software to action in your business, with no long-term contract and a money-back guarantee.
We’re ready when you are.