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Trialling Digital Applications
for Continuous Improvement in

Connecting Leaders

Empowering Improvement

Enabling Escalation

Recognising Great Ideas

Build Great Standards

Driving Productivity

The CI Team has been trialling the following apps
to improve performance, customer, service and productivity

Mobile app for coaching leaders

Digital standards

Short Interval Control of Workplan

Coaching Leaders in Go Look See

The app enables Royal mail to build a multitude of Go Look See themes. To support the Top 3 Impactors in the Engagement Centres, the CI team built a Go Look See for the Top 3 to improve productivity, workplace organisation and quality. With each Go look See generating a report and actions to be taken.

Results of Go Look See

A national report is issued to senior leaders each week

Some Stats

Since the GLS functionality was launched, 37 mail centres are engaged in GLS activities on a daily basis

X amount of shift managers have been trained

X amount of actions generated

Rapid Problem Solving, tracking and escalation

Identify Problems - Share or Escalate - Understand Capability

Rapid Problem Solving

Royal Mail has been using Concern slips for 4-5 years in processing. The organisation has struggled to maintain the process and methodology across the sites. The app enables RM to ‘coach/guide’ the leader through the concern slip process, share and escalate where required, and close the problems effectively to root cause.

Coach your teams to generate and execute quality ideas

Identify Opportunities - Capture Ideas - Reward Recognition - Drive Value

Driving ideas in the workplace

Sometimes we just have great ideas. The CI app lets our WAMs and Shift Managers capture great ideas, rate them in terms of effectiveness and escalate them for recognition.

In processing, leaders have been behind the curve on generating ideas with the team. NIMC did not have an ideas generation process beforehand but now have raised a total ofXXXX

Our survey said…

…% of people who took part in the survey said that the GEN-iGO app helped improve visibility with their concerns and improvement ideas.

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Reduce maintenance turnaround time by 50%!

TEMPO is a system that has been developed to radically reduce the time taken to perform complex maintenance activities on fixed assets or fleet. It is a simple yet intelligent way of organizing your maintenance activities to complete the maintenance turnaround in half the time.
By organizing work sequences for trades/technicians and building critical paths and dependencies, TEMPO quickly highlights lost time opportunities in the overall planned turnaround.
Applying standard work instructions with step-by-step guides for process confirmation, TEMPO visualizes real-time progress for short interval control, providing instant decision making to maintain compliance to plan.
By using TEMPO to plan and execute complex maintenance turnarounds our clients have achieved 50%+ reduction in downtime, giving a 10%+ improvement in fleet availability.

Reduce maintenance backlog by 60%!

Unlock valuable maintenance time and use it to reduce chronic backlogs or stubborn deferred defects.
Give technicians more time for proactive interventions.

Improve asset reliability by 18%!

Enjoy the knock-on benefit of backlog clearance and proactive activities, improving the reliability of your assets.

Increase continuous improvement engagement by 180%!

TEMPO’s easy-to-use Concerns and Ideas capture feature engages technicians in driving improvements that help improve turnarounds, reliability, and availability
Identify the classic wastes (transport, inventory, motion, waiting, over processing, over production, defect) in relation to your maintenance activities.
Expose supply chain, kitting, resourcing, workplace organization, sequencing, tooling, and planning opportunities for review through TEMPO’s powerful reporting feature.
Analyze the hour-by-hour compliance to plan with the associated losses incurred throughout the turnaround event.