About SOFTWARE Software overview GEN-OPS1 Tempo my-CI Consulting Interim CILA Blog Contact

Inflation, ride it with innovation and win your customer’s loyalty

August, 19 2022

Inflation, ride it with innovation and not just cost cutting

Mark Radley - GENEO Software Director

This crisis will be with us for some time to come and the squeeze is on! 

Royal Mail announced it will be facing strong headwinds and will have to raise prices once more just shy of three months from having hiked the price of a first class stamp by 11%. Things must be tough.

I run an electric car and have just received notices from Shell, BP Pulse and others to tell me that tariffs are changing - and not for the better. The rush to pass on cost to the consumer is coming at us like a tsunami and we see it across our daily cost of living expenses.

Some years back I read an article by Robinson and Schroeder titled ‘The Role of Front-Line Leaders in Lean Performance Improvement’ and this

crisis brought it back to mind. The premise being that organisations implementing Lean tend to fall short of their full potential, leaving as much as 80% improvement opportunity on the table due to the lack of a high performing ideas generation system.  Yes, folks, you heard me correctly: 80%!80% of savings from ideas are left on the table

So imagine if you were able to replicate such a high performing ideas system as part of your organisation’s Lean culture, something which, in Robinson and Schroeder’s article is eminently possible, you might be able to protect your customers from this frightful crisis.  You might be able to ride the wave and emerge as more trustworthy in the marketplace, the brand of choice, not determined by your website or brochures, but by your ever returning customer.

Now I can hear the twitterati already and I haven’t finished penning the article.  Yes, inflation is at a crippling high, the highest in the UK for 40 years and there are extenuating circumstances. And yes Covid haunts us, as does the financial crisis from a decade earlier. We are weary of the perma-crisis that has consumed our lives from the day Lehman Brothers hoisted the white flag.

However, there are companies that have been improving productivity year on year by 15% - unionised organisations to boot. And they attribute their strength in performance improvement to their front-line teams driving ideas on a herculean scale. They are not reaching constantly for the next technology to lift the bar. No. They are driving cost out through waste elimination, small ideas, implemented by the team, done so with gusto and ownership and constancy. They are taking the 80% off the table with relish and converting that into margin and cash. Now, imagine if the C suite could spot the opportunity of using that advantage to protect their customers as best they can.  And if they chose not to, imagine the profit they will make when they hike their prices and shrug their shoulders blaming ‘external influences’.  Either way, they have the advantage over their competitors as they surf this crisis wave to the bank and get ready for the next set of waves.


Director and Founder
Reduce maintenance turnaround time by 50%!
  • TEMPO is a system that has been developed to radically reduce the time taken to perform complex maintenance activities on fixed assets or fleet. It is a simple yet intelligent way of organizing your maintenance activities to complete the maintenance turnaround in half the time.
  • By organizing work sequences for trades/technicians and building critical paths and dependencies, TEMPO quickly highlights lost time opportunities in the overall planned turnaround.
  • Applying standard work instructions with step-by-step guides for process confirmation, TEMPO visualizes real-time progress for short interval control, providing instant decision making to maintain compliance to plan.
  • By using TEMPO to plan and execute complex maintenance turnarounds our clients have achieved 50%+ reduction in downtime, giving a 10%+ improvement in fleet availability.
Reduce maintenance backlog by 60%!
  • Unlock valuable maintenance time and use it to reduce chronic backlogs or stubborn deferred defects.
  • Give technicians more time for proactive interventions.
Improve asset reliability by 18%!
  • Enjoy the knock-on benefit of backlog clearance and proactive activities, improving the reliability of your assets.
Increase continuous improvement engagement by 180%!
  • TEMPO’s easy-to-use Concerns and Ideas capture feature engages technicians in driving improvements that help improve turnarounds, reliability, and availability
  • Identify the classic wastes (transport, inventory, motion, waiting, over processing, over production, defect) in relation to your maintenance activities.
  • Expose supply chain, kitting, resourcing, workplace organization, sequencing, tooling, and planning opportunities for review through TEMPO’s powerful reporting feature.
  • Analyze the hour-by-hour compliance to plan with the associated losses incurred throughout the turnaround event.
Back to top
{{BCD.web.gnav.slide + 1}}