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The GEN-HS GP Referral Portal goes from strength to strength

August, 11 2022

The GEN-HS GP Referral Portal goes from strength to strength and continues to add value after 6 years of collaboration with NHS Cheshire.


GEN-HS, the GP Referral Portal,  is a central point of contact for all GP referral guidance which provides robust governance while encouraging ongoing improvement.

Designed as a way to bring the benefits of lean inspired standardisation to a fast-moving landscape of general practice guidance, the Portal is more than just a document repository - it's a gateway to the other powerful applications of GEN-OPS1. Departmentalised clinical sign-off, change management, continuous improvement, and a springboard into the mapping of Pathways - from where we hope to show you the power of systemic waste reduction.

NHS GP Referral Portal - GENEO

Vivien Russell, Project Manager for Thriving and Prevention NHS Cheshire Clinical Commissioning Group (CCG) lays it out:

  • A single document repository across Cheshire for health professionals to access up to date and relevant referral guidance and signposting information
  • A visually and appealing interface for health professionals that is intuitive and simple to use
  • A robust review system to ensure / encourage that pathways and guidance are reviewed regularly
  • Access to local information to allow professionals to share self-care and signposting advice relevant to their local community
  • A system that could complement Local Authority Live Well websites by providing links to healthcare professionals and social prescribers
  • Potential for maintenance of each area (lozenge) to be managed collaboratively across each Place or PCN
  • A standard pathway / information approach to reduce clinical variation across Cheshire which will reduce inappropriate referrals to secondary care.

GENEO's software platforms

The full suite of GENEO Software consists of:

GEN-OPS1 - SaaS platform for building and governing brilliant standards. Looking after the full cycle of a standard from cradle to grave and tracking competency.

TEMPO - optimising maintenance and long cycle work

my-CI - a mobile app for leaders to drive Continuous Improvement 

Director and Founder
Reduce maintenance turnaround time by 50%!
  • TEMPO is a system that has been developed to radically reduce the time taken to perform complex maintenance activities on fixed assets or fleet. It is a simple yet intelligent way of organizing your maintenance activities to complete the maintenance turnaround in half the time.
  • By organizing work sequences for trades/technicians and building critical paths and dependencies, TEMPO quickly highlights lost time opportunities in the overall planned turnaround.
  • Applying standard work instructions with step-by-step guides for process confirmation, TEMPO visualizes real-time progress for short interval control, providing instant decision making to maintain compliance to plan.
  • By using TEMPO to plan and execute complex maintenance turnarounds our clients have achieved 50%+ reduction in downtime, giving a 10%+ improvement in fleet availability.
Reduce maintenance backlog by 60%!
  • Unlock valuable maintenance time and use it to reduce chronic backlogs or stubborn deferred defects.
  • Give technicians more time for proactive interventions.
Improve asset reliability by 18%!
  • Enjoy the knock-on benefit of backlog clearance and proactive activities, improving the reliability of your assets.
Increase continuous improvement engagement by 180%!
  • TEMPO’s easy-to-use Concerns and Ideas capture feature engages technicians in driving improvements that help improve turnarounds, reliability, and availability
  • Identify the classic wastes (transport, inventory, motion, waiting, over processing, over production, defect) in relation to your maintenance activities.
  • Expose supply chain, kitting, resourcing, workplace organization, sequencing, tooling, and planning opportunities for review through TEMPO’s powerful reporting feature.
  • Analyze the hour-by-hour compliance to plan with the associated losses incurred throughout the turnaround event.
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