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Energy Services

Energy services

The services industry can benefit from implementing lean principles, and in our experience, the improvements can be extensive.

Our cross-industry experiences with lean can help to improve your net promoter score and CSAT. From First Contact Resolution in call centres to the hidden value stream of the customer journey. GENEO has the lean consultancy experience your organization can rely upon during the transformation to operational excellence and sustained Lean thinking. Putting Lean Logistical Practices in place can help improve line stops, inventory turns, materials management, and work-in-progress.

Our lean consultants have repeatedly helped companies move from just-in-case inventory management to dynamic pull systems with levelled production and Kanban systems suited to their environment.


Energy Services


Improve Change Of Occupancy from current lead time of 70 days


4 week diagnostic required to find appropriate data and develop future state


  • Process redesign driven by the VSM process.
  • Full rewrite of Standard Operating Procedures to cater for the shift to ‘sales / service’ approach in order to drive 1st contact resolution
  • Retraining sales and service team to perform the Change of Occupancy as one unit
  • Implement minor system changes to cope with concept of 1st contact resolution


  • Change Of Occupancy reduced from 70 day average to 45 minutes
  • RFT reduced from 50% to zero
  • 21% improvement in sales conversion

Trialled and perfected transformation method

GENEO has developed a unique deployment model to accelerate your Lean transformation. Contact us to understand how GENEO can help boost your Lean transformation.

Continual success stories

GENEO continues to grow its business based on the great results we achieve with our clients. No engagement is ever the same, each one presenting a unique set of challenges for our team, challenges that we heartily accept and overcome jointly with our clients.

Leadership training

We are training leaders to make a difference by leading Lean with the appropriate behaviours to make a significant difference to their Continuous Improvement culture. It’s all about people and we are all about people.

Book an appointment with a Lean consultant at a time that suits you

Reduce maintenance turnaround time by 50%!
  • TEMPO is a system that has been developed to radically reduce the time taken to perform complex maintenance activities on fixed assets or fleet. It is a simple yet intelligent way of organizing your maintenance activities to complete the maintenance turnaround in half the time.
  • By organizing work sequences for trades/technicians and building critical paths and dependencies, TEMPO quickly highlights lost time opportunities in the overall planned turnaround.
  • Applying standard work instructions with step-by-step guides for process confirmation, TEMPO visualizes real-time progress for short interval control, providing instant decision making to maintain compliance to plan.
  • By using TEMPO to plan and execute complex maintenance turnarounds our clients have achieved 50%+ reduction in downtime, giving a 10%+ improvement in fleet availability.
Reduce maintenance backlog by 60%!
  • Unlock valuable maintenance time and use it to reduce chronic backlogs or stubborn deferred defects.
  • Give technicians more time for proactive interventions.
Improve asset reliability by 18%!
  • Enjoy the knock-on benefit of backlog clearance and proactive activities, improving the reliability of your assets.
Increase continuous improvement engagement by 180%!
  • TEMPO’s easy-to-use Concerns and Ideas capture feature engages technicians in driving improvements that help improve turnarounds, reliability, and availability
  • Identify the classic wastes (transport, inventory, motion, waiting, over processing, over production, defect) in relation to your maintenance activities.
  • Expose supply chain, kitting, resourcing, workplace organization, sequencing, tooling, and planning opportunities for review through TEMPO’s powerful reporting feature.
  • Analyze the hour-by-hour compliance to plan with the associated losses incurred throughout the turnaround event.
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