Client

Energy Services

Scope

Improve Change Of Occupancy from current lead time of 70 days

Diagnostic

4 week diagnostic required to find appropriate data and develop future state

Actions

  • Process redesign driven by the VSM process.
  • Full rewrite of Standard Operating Procedures to cater for the shift to ‘sales / service’ approach in order to drive 1st contact resolution
  • Retraining sales and service team to perform the Change of Occupancy as one unit
  • Implement minor system changes to cope with concept of 1st contact resolution

Results

  • Change Of Occupancy reduced from 70 day average to 45 minutes
  • RFT reduced from 50% to zero
  • 21% improvement in sales conversion

The services industry can benefit from implementing lean principles, and in our experience, the improvements can be extensive.

Our cross-industry experiences with lean can help to improve your net promoter score and CSAT. From First Contact Resolution in call centres, to the hidden value stream of the customer journey, GENEO has the lean consultancy experience your organisation can rely upon. Putting Lean Logistical Practices in place can help to improve line stops, inventory turns, materials management, and work-in-progress.

Our lean consultants have repeatedly helped companies move from just-in-case inventory management to dynamic pull systems with levelled production and Kanban systems suited to their environment.

Trialled and perfected transformation method

GENEO has developed a unique deployment model to accelerate your Lean transformation. Contact us to understand how GENEO can help boost your Lean transformation.

Continual success stories

GENEO continues to grow its business based on the great results we achieve with our clients. No engagement is ever the same, each one presenting a unique set of challenges for our team, challenges that we heartily accept and overcome jointly with our clients.

Leadership training

We are training leaders to make a difference by leading Lean with the appropriate behaviours to make a significant difference to their Continuous Improvement culture. It’s all about people and we are all about people.
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