Lean Principle 4 – Continuous Improvement and Problem Solving
The purpose of Continuous Improvement is to improve the margin and reduce cost by involving everyone in a structured process of problem solving and idea resolution. It’s intent is to provide the organisation with a benchmark model for transformation to win market share through year on year productivity and performance improvements.
- Year on year improvement in productivity and performance of 5-10%
- People engaged and actively involved
- Community of ‘scientists’ experimenting through PDCA
It is essential to define clearly within the organisation that continuous improvement consists of two elements:
Idea generation – tapping into the innovations and ideas of every employee. In this case, we are not looking for a root cause to solve. sometimes we just have good ideas. Organisations can tap into the idea resources of all members of staff if they provide the right conditions and environment. This is about having a bit of fun and thinking out of the box.
Problem Solving – resolving issues that are impacting upon the process, either causing defects, customer complaints or a drop in performance. Problem solving to root cause and coming up with resolutions that deal with the root cause permanently.
These Operational Excellence pages talk about fundamental lean principles and associated tools. Understanding how to apply these principles and tools to the individual circumstance of discrete organisations is where expertise and experience is paramount. The GENEO team has many decades of experience in doing exactly this.